Shipping Policy
Order Processing
We process all orders within 1–2 business days.
Once your order is confirmed, our warehouse will prepare and pack your items as quickly as possible.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time
Delivery times vary by destination:
- United States: 5–7 business days
- Canada, Australia, Europe: 7–15 business days
- Other Countries: 8–18 business days
Please note that unexpected delays may occur due to weather, customs, or local courier issues.
Shipping Fees
Shipping fees are calculated at checkout based on your delivery address.
Some regions may qualify for free shipping promotions, which will be displayed during checkout.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number.
You can check your package status at any time using the tracking link provided.
Customs & Import Duties
Most orders arrive without additional fees.
However, depending on your country’s regulations, customs duties or import taxes may apply.
These charges, if any, are the responsibility of the customer.
Lost or Delayed Packages
If your package is significantly delayed or appears lost in transit, please contact us within 15 days of the expected delivery date.
We will assist you in locating the package or arranging a replacement.
Incorrect Address
Please ensure your shipping information is accurate.
If an incorrect address is provided and the package cannot be delivered, additional reshipping fees may apply.
Contact Us
If you have any questions regarding shipping, feel free to reach out:
📧 customer@eramtile.com
We aim to respond within 24 hours and ensure you have a smooth shopping experience.